5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have an image in your mind of exactly what their contract security force will look like, but too often what they get isn’t what they pictured. What we have found is that most security guard businesses are capable of supplying the support that property supervisors want, but too often do not because of a lack of ongoing quality control procedures.
Security guard businesses are unlike any seller a property supervisor usually hires. If you hire a painter, you are able to see whether they are doing their jobs by looking at the walls. However, when you hire a security guard business, how often can you see if the protector organization is performing their job which includes running background checks and drug screenings, providing great training for your office security guards, and efficiently monitoring and supervising your guards. In most instances they probably are, but it is crucial to employ a method of verification and quality control to ensure that issues associated with the lack of doing these jobs do not start to occur.
In this guide we will discuss five (5) easy steps to enhancing your safety guard service and achieving everything you imagine as your ideal keyholding company london.
Screen Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined level of training before they can start working as security guards. If your state is among those states, ensure your security guard organization is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the sort of training that is being provided by your security provider and inquire does it look decent.
It is also the security guard firm performing history and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they should be supplying you with verifications. Otherwise, why?
Another excellent way to display if the protector is a fantastic match for your house is to perform a short”interview” to get a feel for the guard and to describe your expectations. This initial conversation can tell you a lot about what to expect from that shield and it provides you a chance to request another shield if you think it is necessary.
Assess Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces each shield to the business itself, in several circumstances the guard’s orientation to his assigned property isn’t as complete. We call the orientation for the assigned property”Site Specific Training”. Learn What your site specific training looks like:
• Does it occur at your property?
• Who does the training?
• Just how long is each new officer trained?
• Just how long can the security firm double lender? (Double banking is the procedure for having a seasoned guard working in the same time as the new guard.)
Determine the response to every one of these questions and make sure they match what you feel is sufficient. You should even think about sitting in on your safety guard business’s orientation and your site specific training to acquire an understanding of what goes into preparing a shield to operate in your property.
Review Your Guard’s Supervision
Protect supervision is among the main factors of good security guard support. When security businesses provide poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the protector to learn and better understand their responsibilities. If the guards are not being supervised, they start to feel their job isn’t significant and they start to find themselves as not as a part of the security group. When guards do not feel as part of your group it generally contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract does not demand onsite oversight, how can your security guard firm remotely supervise its guards? Outside of the Standard security firm field manager spot checks, the two methods of remote oversight that prove most successful are: Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to produce rounds of your property, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they’re in your property. These monitoring systems permit the security guard business to monitor the time and log the activity of these guards while they’re making rounds to various areas in your property. Many Officer Tour Tracking Systems can generate reports which enable the safety guard firm to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be provided with an abridged version of those reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that having a method for guards to check in regularly with the safety guard provider provides a way of making sure each guard is secure and alert. Using guards check-in regularly with the safety guard business, at least each 30 minutes, guards feel their safety is important and being awake and alert is also an important part of their job.
Expand Your Favorite
After hours inspections of your guards are almost always good ways of finding out just what is happening with your safety while you are not there. Through these inspections, make sure to ask your safety guards questions regarding their responsibilities and duties to ensure they know their jobs. In fact, we suggest getting your safety guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) by a licensed security consultant as part of your ongoing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when selecting a security consultant be sure the consultant isn’t really a security guard business. If that’s the case, your audit is sure to turn up issues with your current security guard business.